At SmartBiodata, we strive to provide excellent service and ensure your satisfaction. Since we offer digital products and services, our refund policy is designed to be fair while protecting against misuse.
Policy Overview
Our biodata templates and PDF downloads are digital products delivered instantly upon payment. This policy explains when refunds and cancellations apply, and how to request one.
Digital Product Notice: Our biodata templates and PDF downloads are digital products delivered instantly upon payment.
When Refunds Are Available
Technical Issues: If you experience technical problems that prevent you from using our service and we cannot resolve them within 48 hours.
Duplicate Payment: If you accidentally made a duplicate payment for the same service.
Service Not Delivered: If you paid for a service but did not receive the promised deliverable.
When Refunds Are Not Available
Change of Mind: If you simply change your mind after purchasing and downloading the PDF.
Already Used Service: If you have already downloaded the clean PDF without watermark.
Template Not to Liking: If you don't like the template design after seeing the preview.
Cancellation Policy
Since our services are delivered instantly, cancellations are generally not applicable. However, we understand that sometimes things don't go as planned.
Before Payment Processing: You can cancel your order before the payment is processed through Razorpay.
Payment Failed: If payment fails, no charges are made and no service is provided.
Technical Errors: If there are technical errors during the payment process.
How to Request a Refund
If you believe you're eligible for a refund, please follow these steps:
1. Contact Support: Email us at info@cognifydigital.in with your payment details and reason for refund.
2. Provide Details: Include your order ID, payment reference, and a clear explanation of the issue.
3. Review Process: We'll review your request within 24-48 hours and respond with our decision.
4. Refund Processing: If approved, refunds will be processed within 5-7 business days to your original payment method.
Important Notes
Processing Time: Refunds may take 5-7 business days to appear in your account.
Bank Charges: Any bank charges for refunds will be deducted from the refund amount.
One-Time Refund: Each user is eligible for a maximum of one refund per account.
Need Help?
If you have any questions about our cancellation and refund policy, or if you need to request a refund, please don't hesitate to contact us.
Email: info@cognifydigital.in
Response Time: Within 24 hours.
Business Hours: Monday to Friday, 9 AM to 6 PM IST.